USA7-day conditional refund policy.
We aim to resolve service problems promptly. If support cannot fix a qualifying issue, a refund may be available.
Eligibility
Contact us within seven calendar days of initial activation to report a material service problem. Our team must have a reasonable opportunity to troubleshoot the reported issue. If the problem is attributable to our service and remains unresolved, you may request a refund.
How to submit a request
Message WhatsApp support or email greateststan08@gmail.com. Include the order reference, date of activation, device type and a description of the problem. Avoid sending passwords or sensitive payment details.
What is not generally covered
Preference changes, unsupported devices, customer-side internet failures or issues outside our service control do not automatically qualify. This policy does not limit any non-waivable rights you may have under applicable consumer law.
Review and resolution
Support will review the service issue and available troubleshooting evidence. Where an eligible defect cannot be resolved, we will confirm the applicable refund method and amount directly.